Services
Outsourcing your customer conversations to CYWYC isn't subcontracting.
Our positioning
Not an SDR agency. Not a call center.
CYWYC is a customer conversation operator. What sets us apart: a proprietary method, a rigorous management structure, dedicated sector-trained teams who speak the same language as your customers.
Since 2014, we have operated millions of conversations for demanding brands across more than 50 sectors. That know-how is at the heart of every mission.
The scope
Four links. One point of contact.
SDR & Prospecting
Lead qualification and structured B2B prospecting.
Sales force
Closing and sales follow-up in your sector.
Customer service
Support, after-sales and multi-channel retention.
Phone switchboard
Reception and call handling in your brand's name.
The CYWYC method
Four steps. Zero improvisation.
Sector calibration
Immersion in your sector, your products, your vocabulary, your typical objections.
Conversational design
Scripts, sequences, decision trees: the mechanics that transform every exchange.
Managed operation
Dedicated teams, dedicated project manager, weekly follow-up rituals.
Continuous optimization
Data analysis, A/B testing on scripts, monthly improvement cycles.
How we manage
Governance, rituals, reporting, transparency.
At CYWYC, management is not optional. It's the central promise: you always know what is happening, why, and what we are doing to optimise it.
Weekly rituals
Fixed weekly point with your project manager: results, alerts, adjustments.
Real-time reporting
Access to a dedicated dashboard: volume, quality, conversion, satisfaction.
Total transparency
Recordings, verbatim, raw data: everything is accessible, nothing is opaque.
Continuous governance
Monthly performance reviews and optimization plans co-built with your teams.
Our services
Four expertises, one driver.
SDR & Prospecting
SDR isn't about call volume. It's about qualification.
Dedicated teams trained in your sector, with bespoke scripts and sequences.
Sales force
The SDR opens the door. Sales walks through it.
Outsourced sales reps continuously managed, from first contact to closing.
Customer service
A returning customer first speaks to your customer service.
Multi-channel support, dispute management, loyalty: every contact is a re-engagement opportunity.
Phone switchboard
The first voice that answers is your brand's.
Phone reception, call handling and qualification of inbound calls, in your brand's name.
Take action
Ready to activate your customer conversations?
30 minutes to understand your challenges, 24 hours to propose a concrete action plan. No commitment.
Request your free audit