Conversational expert since 2014
Customer conversation is a craft. It's ours.
From SDR and sales teams to orchestrated AI agents, conversational performance at its best. Whatever the channel. Whatever the technology.
Interactions
in 2024
22 M€
Revenue generated
8 M+
Conversations
1.5 M
Qualified leads
50+
Sectors covered
The manifesto
Technologies change. The know-how stays.
CYWYC has been operating customer relations for brands since the earliest days of conversational web. Phone, chat, messaging, voice, AI: technologies evolve, but the mechanics of conversation remain a true craft.
Understanding behaviors. Structuring exchanges. Measuring what converts. That is the expertise CYWYC delivers for demanding brands, across more than 50 sectors.
Sector expertise
50+ sectors covered
Native multi-channel
Phone, chat, AI, messaging
Results-oriented
Measurement, optimization, ROI
Our method
Three masteries, one standard.
Conversation is not generic. It has a sector, a context, an intent. CYWYC turns it into a discipline.
Conversational steering
Customer conversation is designed, paced, and measured. Scripts, qualification, sequencing, objection handling: the mechanics that turn an exchange into a result.
Conversational infrastructure
Brands have channels. They rarely have an architecture. CYWYC structures touchpoints so every interaction feeds the next.
Relational performance
Relationships are measurable. Volume, quality, conversion, satisfaction: clear indicators, continuous optimization cycles, tangible business results.
+ sector expertise
The same method, calibrated to your sector's codes.
Real estate, insurance, e-commerce, training, healthcare, tech: our teams and HelloCoco speak the codes, objections and expectations of your market. 50+ sectors operated since 2014.
What we offer
One expertise, two ways to activate it.
Managed human services and orchestrated AI Solution: two expressions of the same conversational craft.
Services
Dedicated teams to drive your customer conversations
CYWYC provides SDR, sales and customer service teams trained in your sector, continuously managed by a dedicated project manager.
AI Solution
HelloCoco, the conversational AI born from 12 years of expertise
Fast deployment, integrated sector expertise, multi-agent orchestration: HelloCoco turns CYWYC's conversational know-how into a high-performance AI Solution.
They trust us…
Case studies
Our approach in action.
Explore our case studies to see how we tackle real-world challenges. Each example illustrates our working method and commitment to quality.
Sports Equipment Manufacturer
A pioneer in sports equipment manufacturing, this company stands out through its commitment to innovation and quality — and CYWYC helped them convert it.
Read more →
Digital Marketing Manager
In a digital landscape where consumer attention is fiercely contested, our client needed a strategy to captivate their audience and drive qualified leads.
Read more →
Training Centre — L'Ecole Francaise
L'Ecole Francaise, a major player in education, is the benchmark for 100% online learning. CYWYC managed their full customer conversation cycle.
Read more →The blog
Explore the latest trends.
Insights on customer conversation, B2B sales and AI — from the team that has operated millions of interactions since 2014.
May 25, 2026
How to Scale B2B Prospecting Without Scaling Headcount
Discover why fast-growing B2B companies are turning to outsourced SDR teams to qualify more leads, faster — without the cost and delay of internal hiring.
Read more →
May 18, 2026
Customer Service as a Retention Lever: 5 Metrics That Matter
After-sales is no longer a cost center. The companies winning on loyalty treat every support interaction as a re-engagement opportunity.
Read more →
May 11, 2026
The Rise of AI Agents in Customer Conversation
How conversational AI agents handle qualification, routing and follow-up — while keeping human expertise at the core of every interaction.
Read more →Every interaction, an opportunity.
What if we activated your customer relationships?
30 minutes to understand your challenges, 24 hours to propose a concrete action plan. No commitment.
What we cover together
- ✓Audit of your channels and volumes
- ✓Identification of quick wins
- ✓12-month ROI projection
- ✓Tailored activation plan